FAQs

SAFEhaven has two apps:
- SAFEhaven Vault, a cold wallet designed to store cryptocurrencies securely offline.

- SAFEhaven Wallet: a hot wallet with advanced features that is compatible with Vault. The two apps work together to provide users with the best possible experience.

SAFEhaven is a secure and user-friendly cold wallet for storing and managing your cryptocurrencies. Made by top security experts, it is designed with multi-layered security features to protect your assets from hacks and cyber attacks.

A cold wallet is a type of cryptocurrency wallet that stores the user's private keys in an offline, secure device. It is considered to be one of the most secure ways to store cryptocurrency as it is not connected to the internet and is therefore immune to cyber attacks. Cold wallets are typically used for long-term storage of cryptocurrency.

SAFEhaven strongly encourages users to use our Vault on an offline spare phone to increase security.

For enhanced security, SAFEhaven Vault uses your camera to generate a random seed for your wallet, which ensures its uniqueness. Rest assured that we do not store any footage during this process on your phone or any other location.

Yes, SAFEhaven is completely free to use. We do not charge any fees for downloading, creating or using our wallet. 

SAFEhaven will be available on both iOS devices very soon. Please look forward to our announcement on Twitter and Discord.

Your private key is encrypted and stored locally on your device, which means that you are the only one with access to it. We do not store your private key on our servers, ensuring that your assets remain in your control.

If your phone is lost or stolen, don't worry - your funds are still safe. As long as you have your seed phrases, you will be able to access your funds again. Just download SAFEhaven Vault on your new device and select the option to recover an existing wallet using your seed phrases, which you had written down when creating your wallet.

SAFEhaven currently supports these networks: Bitcoin, Ethereum, Tezos, Polkadot, Kusama, Cosmos, æternity, Groestlcoin, Moonbeam, Moonriver, Astar, Shiden, Internet Computer Protocol, Shielded Tez.

We are constantly working to provide users with a wider range of options

If you encounter any issues while using SAFEhaven, please reach out to our support team via the #support channel on our Discord server. Our team is available almost 24/7 to assist you with any questions or concerns.